What happens during a Blue Beluga Interactive project?
We’ll ask you to fill out our request for proposal document, this document creates a general overview of the project requirements. We can also meet in person with clients to create a scope of work.
Once we have a full understanding of the project requirements we’ll put together a proposal outlining estimated times, costs and any other specific needs.
Is there a cancellation policy?
Cancellations can be accommodated but you have reserved a block of Blue Beluga Interactive’s time. Due to this, deposits are not refundable but a project can be rescheduled.
How long will it take to get my website up and running?
Depending on your specific project needs it could be as soon as one work week or months before your project is complete.
How do I update my website?
We produce most websites with a content management system (“CMS”) included. What does that mean? Well it means you or someone within your company can update text, images or items on your website. There is a certain level of computer proficiency involved but no code wrangling at all!
What happens if we need photographs taken of products, people, places or something else?
We have access to a large collection of royalty free stock photos for use. We also arrange and direct small to medium photo shoots if you require exclusive shots.
How do I know my website is preforming?
Blue Beluga makes full use of Google Analytics, a powerful website statistics application. This will let you know:
- Where your visitors are coming from
- A little bit about who they are
- What they searched for to find you
- And much more
What happens if we get a great idea for a feature or website content?
That’s awesome, we’ll help you put the technical magic behind your idea. If there is a project proposal & agreement underway the chances are this will be ‘out of scope’ and require an new time and cost estimate.
How long will Blue Beluga keep my website source files and material?
Blue Beluga archives all projects for 1 year due to the size of files involved today’s rich media digital wold.
Why do I have to pay for web hosting?
Web hosting fee is a monthly fee that you pay to have your site accessible on the Internet. This fee pays for the server storage space, configuration, maintenance, support and connection to the internet. We don’t provide web hosting but do work with some reputable partners that do.